Dubai: H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai, recently awarded the prestigious Hamdan Flag to the General Directorate of Identity and Foreigners Affairs. This accolade recognizes its significant achievement in implementing the Services 360 policy, which offers integrated, proactive services designed to anticipate future needs.
According to Emirates News Agency, under the guidance of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Dubai's government services have been transformed to not only meet but anticipate public expectations. The Services 360 policy is a holistic approach that fosters collaboration between the government, business, and society, transforming data and digital integration into human-centric experiences.
The transformation under the Services 360 policy has led to the redesign of 997 government services, resulting in savings of AED2.3 billion for customers and AED1.6 billion for government entities. This unified approach underscores Dubai's commitment to service excellence. H.H. Sheikh Hamdan expressed pride in the collaborative efforts that have enhanced public services, emphasizing that each contributing entity is integral to Dubai's narrative of excellence.
The General Directorate of Identity and Foreigners Affairs was specifically lauded for embedding a user-centric approach in its services, exemplifying Dubai's one-government spirit. H.H. Sheikh Hamdan praised the Directorate for its efficiency and foresight in transforming its service delivery model.
In addition to the General Directorate's acknowledgment, Dubai Customs was honoured with the Best Pioneering Initiative award, and Dubai Police received recognition for the Best Digital City Experience. The Roads and Transport Authority was also commended for achieving the highest customer trust score for two consecutive years.
The announcements were made during the annual awards ceremony of the Hamdan bin Mohammed Programme for Government Services, organized by the Dubai Model Centre. The event was graced by the presence of H.H. Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum and H.H. Sheikh Ahmed bin Saeed Al Maktoum.
The Services 360 policy's second phase has led to substantial efficiencies, including a 93% reduction in waiting times and required visits, a 63% decrease in service requirements, and a 59% cut in processing times. Nine finalists, from an initial pool of 27 government entities, showcased the diverse improvements across various sectors.
Dubai Customs' Cross-Border e-Commerce project was particularly noted for enhancing service efficiency and positioning Dubai as a global e-commerce hub. Meanwhile, Dubai Police's Ahsan Allah Aza'akum initiative digitized death-related procedures for UAE citizens, marking a significant step in the Digital City Experience category.
The Roads and Transport Authority's continued high customer trust score reflects the government's dedication to service excellence. The Hamdan bin Mohammed Programme for Government Services, evaluated by international experts, focuses on several criteria including results, innovation, and sustainability.
Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, highlighted the real-world impact of the Services 360 policy, which epitomizes Dubai's governance model. Hamad Al Mansoori of the Digital Dubai Authority remarked on the significance of the new Digital City Experiences category, which underscores cross-entity integration and a shared vision for enhancing Dubai's quality of life.
Dr. Hazza Khalfan Al Nuaimi and Eman Al Suwaidi of The Executive Council echoed these sentiments, emphasizing the programme's role in fostering continuous innovation and redefining the customer journey through data and digital collaboration.
