Abu Dhabi: Etihad Airways has reported a record-breaking financial performance and its highest-ever customer satisfaction scores in the first quarter of 2025, building on last year’s momentum with notable improvements across revenue, operational efficiency, and fleet expansion.
According to Emirates News Agency, profit after tax soared to AED685 million (US$187 million), marking a 30 percent increase year-on-year. This remarkable growth was driven by robust passenger demand and enhanced operational efficiencies. Total revenue saw a 15 percent rise compared to Q1 2024, buoyed by both the passenger and cargo businesses.
Etihad continues to lead the region in passenger growth, carrying 5.0 million guests in Q1 2025-a 16 percent increase from the previous year-while maintaining strong momentum into the second quarter. Over the last 12 months, Etihad has transported nearly 20 million passengers, making it the fastest-growing airline in the region.
Customer satisfaction reached record highs in Q1 2025, with scores improving by 20 percent year-on-year. Antonoaldo Neves, Chief Executive Officer of Etihad Airways, expressed pride in the airline’s achievements, highlighting the record-breaking profits and customer satisfaction ratings as a testament to the strength of their business and the dedication of their staff.
Neves emphasized their clear strategy: sustainable growth, efficient operations, and a relentless focus on delivering remarkable guest experiences. From enhancements to onboard offerings to improved airport services and the introduction of the A321LR with a market-leading narrowbody product, Etihad is committed to elevating every aspect of the travel experience.
The airline’s network is expanding, with 16 new routes announced for 2025 and additional aircraft joining the Etihad Airways fleet. Passenger revenue grew by 16 percent, reaching AED5.5 billion (US$1.5 billion), driven by increased capacity, network expansion, and higher flight frequencies. Passenger growth was further bolstered by a 14 percent rise in Available Seat Kilometres (ASK) and an improved passenger load factor of 87 percent.
Fleet expansion accelerated, with 98 aircraft in operation by the end of the quarter, including the reintroduction of Etihad’s sixth A380 and the delivery of an additional A350-1000 in April. By March 2025, Etihad operated 80 destinations, with 16 new routes set to launch this year, supporting continued growth and broadening access to key global markets.
The airline’s strong operational performance is reflected in its EBITDA, which rose by 32 percent year-on-year to AED1.4 billion ($379 million), increasing the EBITDA margin to 21 percent. Financial resilience was further strengthened as net leverage improved to 1.1x, down from 1.9x in March 2024, thanks to scheduled debt repayments and strong cash generation. Cash flow from operations reached AED1.8 billion ($500 million), reflecting an 11 percent increase year-on-year.
