Dubai: Dubai Electricity and Water Authority (DEWA) has launched its official services and experience through ChatGPT Apps Directory. This move redefines government service delivery mechanisms in the age of artificial intelligence (AI), reinforcing Dubai's pioneering role in adopting future technologies.
According to Emirates News Agency, with this milestone, DEWA becomes the first government entity and first utility worldwide to offer its services through AI platforms, moving beyond traditional websites and smart application models. Saeed Mohammed Al Tayer, MD and CEO of DEWA, stated that the 'AI Integration and Operating Services' initiative is a pivotal step in reshaping government services in the AI era. It transitions from traditional digital interaction models to a comprehensive service system integrated with global AI platforms. This initiative enables direct access to DEWA's services through intelligent interactive platforms, including natural conversational interfaces such as ChatGPT and multi-agent systems.
Launching DEWA's services through ChatGPT Apps Directory strengthens DEWA's role in adopting advanced smart solutions and delivering resilient, proactive, and secure services. This enhances the quality of life and provides a seamless customer experience, while supporting Dubai's position as a global hub for AI and sustainable innovation, added Al Tayer.
Through the "ChatGPT" platform, DEWA's customers can have fast and seamless access to a range of services, including bill inquiries, account details, billing and account support, EV Green Charger locations and directions to the nearest station, as well as information on Customer Happiness Centre locations, working hours, and contact channels. Additional services will be introduced gradually, in line with DEWA's governance, security, and privacy framework.
