Miami: e and and Digicel Group have announced a strategic partnership to enhance Digicel's international voice services across the Americas. Under this collaboration, e and will serve as Digicel's partner in 24 markets for inbound and outbound international traffic, optimizing operations and elevating service quality.
According to Emirates News Agency, as fraud threats within the telecommunications sector continue to grow in scale and complexity, Digicel and e and are reinforcing their joint commitment to protecting the industry through the deployment of AI-driven fraud detection and prevention technologies. This strategic initiative will empower both companies with real-time monitoring capabilities, proactive threat mitigation, and enhanced security protocols-protecting customers, operators, and the broader telecom ecosystem.
By combining their global expertise and technological leadership, Digicel and e and are setting a new benchmark in international voice traffic management and fraud resilience. This collaboration marks a significant step forward in establishing a more resilient, secure, and trusted ecosystem for the telecommunications industry. By adopting an innovative approach, Digicel continues to refine its wholesale strategy in response to evolving industry trends, including the rise of OTT services and VoLTE. This partnership will enable Digicel to optimize costs, streamline infrastructure investments, and strengthen its market position.
Nabil Baccouche, Group Chief Carrier and Wholesale Officer at e and, stated that leveraging their extensive expertise in international voice solutions aligns with e and Carrier and Wholesale's strategy to expand its global footprint and deliver next-generation voice services across key international markets. He added that establishing their Wholesale's strategic hub in Miami reinforces their commitment to delivering high-quality, secure, and innovative telecom services across the Caribbean, Americas, and beyond, setting new benchmarks in international voice traffic management and fraud prevention.
With its deep industry knowledge and technical capabilities, e and will play a key role in supporting Digicel's ambitions to enhance customer experience, improve operational resilience, and future-proof its international voice services. Digicel Group Chief Business Officer Liam Donnelly commented that their partnership with e and enables them to optimize operations and elevate the quality of services delivered to customers, opening the door to broader partnership opportunities across international business lines and creating value for both organizations and the customers they serve.
