Ras Al Khaimah:Ras Al Khaimah Economic Zone (RAKEZ) has been honored with three awards at the Customer Centricity World Series Awards 2026. These awards recognize RAKEZ's initiatives in business community engagement, customer experience, and digital transformation.
According to Emirates News Agency, RAKEZ's Compass Coworking Centre was distinguished as the World Series Winner and the Middle East and Africa Regional Winner in the Customer Centricity in B2B category. Additionally, RAKEZ earned a Highly Commended mention in the Digital Strategy/Transformation category.
The Compass Coworking Centre's awards highlight the success of its Compass Events Powerhouse initiative, which focuses on customer-led B2B engagement. This platform facilitates networking, knowledge-sharing, and collaboration by connecting entrepreneurs, SMEs, industry experts, government stakeholders, and potential business partners. In 2025, the initiative organized 260 events attended by over 19,000 participants, achieving a 97% satisfaction rate with support and services, a Net Promoter Score of +70, and addressing 93% of customer suggestions.
RAKEZ Group CEO Ramy Jallad emphasized the importance of listening to businesses and acting on their feedback. He stated that Compass Coworking Centre creates opportunities for entrepreneurs to learn and build relationships, while RAKEZ improves access to and use of its services. The awards underscore the efforts of RAKEZ's teams in turning customer insights into practical improvements.
RAKEZ's recognition in the Digital Strategy/Transformation category reflects its focus on enhancing service delivery through technology. By streamlining processes and making services more accessible, RAKEZ supports businesses in establishing, managing, and expanding their operations.
Organized by ARCET Global, the Customer Centricity World Series Awards celebrate excellence in customer experience and innovation, with the 2026 edition attracting over 150 entries from 24 countries. These accolades affirm RAKEZ's dedication to customer-centric operations and its role in supporting business growth within Ras Al Khaimah's economy.
